Support Policy

Professional editions

We include 30 days of free email technical support and updates with every product we sell.

Our normal support hours are 8AM-7PM Eastern Time. All support requests received after our normal support hours will be replied on the next business day.

To continue to receive the same great technical support and product updates after your purchase, subscribe to our annual Support and Maintenance program. Current program members receive:

  • FREE product updates and patches
  • UNLIMITED E-mail Technical and Customer Support.
  • The Support and Maintenance program is added to the 30 days of support included with the product. A three year pre-paid support plan is available at a significant discount.

Email info@extentreports.com with questions about our software.

Community editions

Please use the appropriate GitHub repository to log a support case.

Note: We do not guarantee support for free software.