FAQ

View the commonly asked questions regarding licensing, support and purchase here. For any other queries, please contact us directly.

Licensing FAQs

What is the difference between the Site and Enterprise licenses?

A Site license restricts use of our software to a single (1) physical premise within one company / organization / government agency. The Enterprise license is global, in other words, its not restricted to any 1 site within your organization.

Where can I find your License Agreement?

Out standard licensing agreement is available here.

Support FAQs

Why are my support options if I am a commercial user?

Premium support allows our commercial users to continue using our software with each minor and major release and receive email support. Premium support also includes a direct email to our team which you can use to raise defects, request enhancements and also for other support queries. All queries are dealt in a confidential manner without exposing your code base in the open GitHub repositories.

As a commercial user, you are only allowed to use versions which were covered while on active support with us.

Why are my support options if I am a non-commercial user?

You can open a GitHub ticket in the appropriate repository and we will reply as soon as possible.

Is Premium Support optional?

Premium support is optional. However, if you are a commercial user, you are only allowed to use versions which were covered while on active support with us.

Is telephone Support available?

Telephone support is available for Extent Framework on a case-to-case basis. A request with our team must be initiated to schedule live telephone support and is available as per the availability of our resources.

Is Klov covered under premium support?

No, Klov support is provided from its GitHub repo only and is not covered under any of our support services. We are unable to provide support for bugs, enhancements or any other issue related to Klov or its dependencies.

Purchasing FAQs

What are my payment options?

You are welcome to purchase through Paypal or direct (ACH) transfers.

What kind of credit card do you accept?

Since we support Paypal, you can make payments using any credit card.

I am having problems purchasing with my credit card.

We do provide the option to pay directly from your bank. Please contact us to learn more about this payment option.

How will the software be delivered?

The software is available to download directly from our website, from Nexus, or through a private FTP setup for you by our support team.